The following is a transcipt of a chat session with MSN support.
My comments are in italics.
Date: Thu, 27 May 2004 17:35:41 -0500 (CDT)
From: transcript@msn.webhelp.com
To: dan@langille.org
Subject: MSN Interactive Online Technical Support Summary
MSN Interactive Online Technical Support Summary
MSN Interactive Online technical Support is a real-time service available to MSN Internet Access customers and MSN Explorer users. MSN Technical Support Engineers will assist you with your Technical Support issues in real time, without disconnecting your computer.
Topic: My laptop was stolen. It logs into MSN Messenger automatically. I was on my workstation when I got logged out of MSN. Someone is online now with my laptop. What IP address are they using please?
Catherina: Hello Dan. Thank you for using MSN Interactive Online Support. My name is Catherina, I will be your Online Technical Support Engineer. I look forward to assisting you with your issue today.
Catherina: I assure you that I would do my best to assist you with your issue.
Dan Langille: thanks
Catherina: I understand that you lost your Laptop. In that laptop the MSN messenger is an auto sign in. Some one is using the MSN messenger. You want to know the ip address.
Dan Langille: Correct.
Dan Langille: With that, we should be able to track the theif.
Catherina:
In order to assist you better, please provide me with the following information.
Dan Langille: Any login by me within the past 4 days would be from 66.11.174.150. Any other login is not me.
Catherina: thanks for the information provided.
Catherina: Please let me know E-mail address associated with the MSN Messenger, Or the MSn account.
Dan Langille: ******@langille.org
my email address is obscured here to avoid spam
Catherina: Dan, Please let me know @ hotmail.com Or @ msn.com Account you use to sign in to the Messenger.
Dan Langille: I use only ******@langille.org
Catherina: Dan, For MSN Messenger threr is no account that exists as per my data base. Please let me know if that is MSN messenger or Windows Messenger.
Dan Langille: From help about: MSN Messenger. Version 6.1 (6.1.0211)
Catherina: Okay, Dan, its ******@msn.com. I got the ip address.
I later found out that is not me at all. During a later conversation with
an MSN tech, we were unable to match that email address with my name. It is another
Langille.
Dan Langille: Oh!
Catherina: The ip address is 207.46.181.21
Dan Langille: That's a Microsoft.com address.
Catherina: Thats the server address.
Catherina: Is there anything else I could assist you with regarding this issue?
Dan Langille: So they logged into that server, roughly 50 minutes ago, according to my watch.
Dan Langille: Well, yes. What IP address did the login come from?
Dan Langille: That's what is needed to track the laptop.
Catherina: That is from you account ******@msn.com and the ip: 207.46.181.21
Dan Langille: OK, I understand that. That is the server into which the laptop logged into. But what is the IP address of the client?
Catherina: Dan, iam sorry to say that we can not trace the ip address of the clicnt in our data base.
Dan Langille: OK. I understand. Is there anyone else I can talk to about this? For example, am I logged in right now?
Catherina: i suggest you to contact the customer care.
Catherina: The number is 1-800-386-5550.
I then typed a thank you, but hit disconnect instead of send... Sorry Catherina...
Catherina: It was a pleasure chatting with you today about your issue. For your convenience and future reference, your ticket number is 161764811, you will receive by email a detailed transcript of our chat. Thank you for choosing MSN Internet Access as your online service provider. We are available 24 hours, 7 days a week. If you need further assistance, please come back and visit us.
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