Author: g2k
Date: 09-01-03 17:56
A nice article, well written and to the point. I like it :)
But:
http://www.tuxedo.org/~esr/faqs/smart-questions.html
I think this is the reference you mean. It makes a good reading indeed, but it is aimed at those asking questions and only briefly deals with answering them.
Anyway, this is a must read for everybody who is involved.
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